|INFORMATION ABOUT YOUR CONNECTION|
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|INFORMATION ABOUT REAL MEDIA FOR OUR VISITORS|
Nearly all media on REELRADIO is streamed via a REAL MEDIA server. Audio and Video on this site is not for download; it is streamed to your computer in real-time. Our Real Server provides a media stream optimized to your connection speed.
For the first couple of years we were online, Real Audio was the only streaming format. An older Real Player is recommended to play the exhibits on this site. There are alternative players that may work for you, see below. If you find a Real Player that works, IGNORE the constant requests to upgrade.
You will also need a minimum connection speed of at least 28.8 kbps. Audio fidelity will be limited on low-bandwidth dial-up connections and on exhibits encoded before 1998. REELRADIO has some video files online, and you will need a "broadband" connection (DSL, Cable, etc.) to properly view video from this site.
We want to move away from the Real format, but everything must be re-encoded. Because there are over 3000 exhibits, this is a massive project, and it is taking lots of time. In some cases, digital originals are not available and we must dig into the archives to find the original analog contributions. Conversion is ongoing and the plan is to provide an in-site player when the conversion is complete.Tech Update March 2015: Real Networks (real.com) has abandoned their previous products.
As of May 22, 2017, we can no longer recommend or provide a link to RealPlayer 16 for Windows. However, we can provide a link to RealPlayer SP for Mac OSX. This player will allow you to listen to everything on the site except about 200 files which were posted in 1996 and 1997. Here is the link to RealPlayer SP for Mac.
For Microsoft Windows, there are two players recommended by REELRADIO users. For both, you will need to change your browser file association so that ".ram" and ".rm" files are directed to the player.
You can listen to exhibits that we have encoded for Apple and Android mobile devices! Here's what you need to know.
|Top Technical Issues|
|How do know if I am logged in?|
|You can see if you are logged in at https://www.reelradio.com/main.php. If you ARE logged in, you will see a customized WELCOME message on the left side of the screen. If you have tried to log in but do not see the WELCOME message, your browser may not be accepting our cookies, or your account may be expired and deleted.|
|How do I accept your cookies?|
|READ THESE INSTRUCTIONS to help you configure your browser to accept cookies from REELRADIO.|
|Do I need to configure my Firewall to accept streams from your server?|
|Particularly on Local Area Networks, you may need to configure your firewall or player to connect to the REELRADIO server. Real Networks offers RealOne Firewall Support.|
|Real Player Stops or Times-Out Before End of Exhibit on DSL Connection|
You will need to configure your player for HTTP transport, ONLY. This has helped a number of Mac users, and it has also proven an effective fix for a number of PC users on ATT DSL. You should re-configure your Real Player for HTTP transport, only.
On Windows machines, the settings are available on Real Player from the Player toolbar, under "<</Tools/Preferences".
|Can't Connect to our Media Server?|
Regarding Multiple Connections from A Single Address and "ripping" our exhibits.
REELRADIO was not created as a download service. Major brick-and-mortar museums do not allow you to take the exhibits home, either. There is no reason to make multiple connections to our media server, other than for the purpose of copying our content. We stream for listeners, not downloaders. Transferring multiple exhibits in less time than it takes to listen to them is a violation of our terms of service.
If you are on a Local Area Network and require multiple connections for multiple computers, please have your System Administrator contact the curator. Otherwise, the use of multi-threaded "download accelerators" and deliberate attempts to circumvent our system software and create multiple connections to a single file or multiple files, or obvious ripping of site exhibits in less time than is required to listen to them may result in your IP address being permanently blocked.
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